Kai Forsyth


I occasionally write about what work I’ve been doing and share my thoughts on design.

Some of my longer articles are also published on Medium.

Intercom’s next chapter

Earlier this week, Intercom announced the next generation of our conversational automation technology at our Next Chapter event in San Francisco.

It’s so exciting to see the work the team has been doing on our app store and developer platform shared on-stage. What was shared is just the beginning of what’s possible when our app ecosystem is combined with Intercom’s Messenger and Operator technology.

Matt Hodges demonstrating the power of Intercom’s Messenger in combination with apps on-stage at the Bill Graham Civic Auditorium in San Francisco.

What we’ve announced is just a small step towards our vision for apps, and I’m stoked to be part of it. Stay tuned for more to come.

A new shade of blue

After over three years on the incredibly talented design team at Atlassian, it’s time for a change and to try something new.

I’m stoked to share that I’ll be moving to Dublin, Ireland to work on Intercom’s developer platform and app ecosystem.

Atlassian and Intercom logos on blue backgrounds

I’m looking forward to contributing to Intercom’s mission to make internet business personal, and helping shape the future of Intercom’s new app ecosystem.

I’m sure I’ll miss living in Sydney, but am excited to explore a new part of the world and work on a different set of problems.

Open by design at Atlassian Design Week 2018

This year’s theme for Design Week was Open by design. Design Week is our conference at Atlassian where our designers, researchers and writers all get together every year.

We heard a bunch of talks that explored when it meant to design openly, and explored the ways how open can be applied as a design principle. Keeping with the theme, we also invited a group of our customers to join us in a workshop to understand how they used our products.

As like every year, you always walk away at the end of the week inspired by how much you’ve learnt from your colleagues.

You can check out at the Twitter moment I curated that captures some of the best Tweets from the team.

Speaking at Atlassian App Week

I’m excited to share that I’ll be speaking at our App Week developer conference on 19 March 2018 in Key Largo, Florida.

We’ve been making a number of improvements to Jira’s navigation and the design of the issue view, and I’ll be sharing some of the new features available for our app developers to take advanage of.

Atlassian App Week

I’ll be speaking and consulting throughout the week on how developer’s can update their apps to get the most out of the new design for Jira’s issue view.

If you develop apps for Atlassian’s ecosystem you can RSVP and learn more about the event. The full agenda is available on the App Week space.